House Cleaning in Toronto

Ask: Are you insured, and for how much? Who exactly will clean my home — same person each visit? What's on your standard task list, and what's excluded? Do you bring supplies? What's your policy on damage, rescheduling and cancellation? How do you handle keys? Providers who answer these crisply are almost always the better operators.

Reputable providers carry public/general liability insurance that covers accidental damage — ask for proof before the first visit, not after an incident. Report damage within 24 hours with photos. With uninsured independents you're relying on goodwill, which is the real cost hidden inside a cheap hourly rate.

A 1-2 bedroom apartment usually takes 2-3 hours for one cleaner; a 3-bedroom home takes 3-4 hours. Deep cleans run 4-8 hours or use a two-person team. First visits always take longer than maintenance visits because the cleaner is working through accumulated grime and learning the layout.

Hourly suits open-ended or first-time jobs where scope is unknown, but you carry the risk of a slow cleaner. Flat-rate (per visit or per home size) makes budgeting predictable and puts the efficiency risk on the provider — but confirm exactly what the flat rate includes. For recurring cleans, flat per-visit pricing with a written task list is usually the cleanest arrangement.

Tidy clutter off floors and surfaces — cleaners charge for time, and picking up toys or dishes eats paid minutes. Secure valuables and important documents, note anything fragile, and leave instructions for alarm codes or pets. You don't need to pre-clean; that's what you're paying for.

Businesses earning over $30,000 a year must register for and charge GST/HST, so an established company's invoice should show a registration number. A part-time independent under the threshold legitimately may not charge it — but a full-time operator quoting 'no tax, cash only' is usually working informally, with no insurance behind them.

Yes — salt stains, sand and slush tracked into entryways add measurable time between November and April, and some cleaners charge slightly more or recommend adding entry/floor-focus time in winter. Booking a deep clean in spring, after the melt, is a common Canadian rhythm.