House Cleaning in North Shore

Commonly excluded: exterior windows, inside the oven and fridge, laundry and ironing, dishes, wet-wiping walls, mould remediation, cleaning up after pests, biohazards, and anything requiring a ladder. These are add-ons or specialist jobs. Always get the inclusion list in writing so the visit matches your expectations.

Ask: Are you insured, and for how much? Who exactly will clean my home — same person each visit? What's on your standard task list, and what's excluded? Do you bring supplies? What's your policy on damage, rescheduling and cancellation? How do you handle keys? Providers who answer these crisply are almost always the better operators.

Key-holding is standard for recurring cleans, but do it deliberately: use a lockbox or smart lock where possible, get key-holding terms in writing (companies usually have a policy), and check the cleaner or company carries insurance that covers key loss and lock replacement. Change codes when you change providers.

Three reasons: insurance and legitimate employment cost real money (the cheapest quotes usually skip both), companies price in supervision and cover for sick days, and scope assumptions differ — one quote's 'clean' may exclude half of what another includes. Compare on a written task list, insurance status and the same visit frequency, not on the headline number.

Reputable providers carry public/general liability insurance that covers accidental damage — ask for proof before the first visit, not after an incident. Report damage within 24 hours with photos. With uninsured independents you're relying on goodwill, which is the real cost hidden inside a cheap hourly rate.

Typically NZ$30-$55 per hour, with most homes paying NZ$100-$200 for a standard visit. Auckland, Wellington and Queenstown sit at the upper end of the national range; recurring weekly or fortnightly slots earn meaningful per-visit discounts.

Only if they're GST-registered, which is mandatory above NZ$60,000 annual turnover — so established companies yes, small independents often legitimately not. An invoice with an NZBN and clear GST treatment is a good sign you're dealing with a real business.