House Cleaning in Liverpool

Cross-check reviews on at least two platforms, ask for two recent references you can actually call, and confirm insurance in writing. For companies, check the business is registered. A short paid trial clean is the best test: judge punctuality, whether they follow your task list, and how they handle feedback before committing to a recurring slot.

Reputable providers carry public/general liability insurance that covers accidental damage — ask for proof before the first visit, not after an incident. Report damage within 24 hours with photos. With uninsured independents you're relying on goodwill, which is the real cost hidden inside a cheap hourly rate.

Key-holding is standard for recurring cleans, but do it deliberately: use a lockbox or smart lock where possible, get key-holding terms in writing (companies usually have a policy), and check the cleaner or company carries insurance that covers key loss and lock replacement. Change codes when you change providers.

Commonly excluded: exterior windows, inside the oven and fridge, laundry and ironing, dishes, wet-wiping walls, mould remediation, cleaning up after pests, biohazards, and anything requiring a ladder. These are add-ons or specialist jobs. Always get the inclusion list in writing so the visit matches your expectations.

Most households pay £15-£28 per hour, with a typical weekly 3-hour visit costing around £45-£95. Independent cleaners sit at the lower end; agencies charge £25-£30/hour but include insurance and cover. London and the South East run several pounds an hour above the national range.

It's not a legal requirement for domestic cleaning, but a basic DBS check (which shows unspent convictions) is a reasonable ask for someone with unsupervised access to your home. Many agencies DBS-check their staff as standard — ask to see the policy rather than assuming.