House Cleaning in Dundee

Ask: Are you insured, and for how much? Who exactly will clean my home — same person each visit? What's on your standard task list, and what's excluded? Do you bring supplies? What's your policy on damage, rescheduling and cancellation? How do you handle keys? Providers who answer these crisply are almost always the better operators.

Commonly excluded: exterior windows, inside the oven and fridge, laundry and ironing, dishes, wet-wiping walls, mould remediation, cleaning up after pests, biohazards, and anything requiring a ladder. These are add-ons or specialist jobs. Always get the inclusion list in writing so the visit matches your expectations.

Norms vary by country. In North America, tipping 10-20% on one-off or deep cleans is common, and many people give a holiday bonus to a regular cleaner rather than tipping each visit. In the UK, Australia, and most of Asia, tipping is appreciated but not expected. Agency cleaners often can't accept cash tips — a good review carries real weight instead.

Weekly works for families with kids or pets; fortnightly suits most working households; monthly keeps a low-traffic home from sliding but won't feel consistently clean. Recurring slots are usually cheaper per visit than one-offs because the home never gets far from baseline.

No — most recurring customers aren't. Be present for the first visit to walk through the task list and access arrangements, then switch to key, lockbox or concierge access. If you work from home, agree a room order so the cleaner works around you.

Most households pay £15-£28 per hour, with a typical weekly 3-hour visit costing around £45-£95. Independent cleaners sit at the lower end; agencies charge £25-£30/hour but include insurance and cover. London and the South East run several pounds an hour above the national range.

It's not a legal requirement for domestic cleaning, but a basic DBS check (which shows unspent convictions) is a reasonable ask for someone with unsupervised access to your home. Many agencies DBS-check their staff as standard — ask to see the policy rather than assuming.