House Cleaning in Brent

No — most recurring customers aren't. Be present for the first visit to walk through the task list and access arrangements, then switch to key, lockbox or concierge access. If you work from home, agree a room order so the cleaner works around you.

Commonly excluded: exterior windows, inside the oven and fridge, laundry and ironing, dishes, wet-wiping walls, mould remediation, cleaning up after pests, biohazards, and anything requiring a ladder. These are add-ons or specialist jobs. Always get the inclusion list in writing so the visit matches your expectations.

Three reasons: insurance and legitimate employment cost real money (the cheapest quotes usually skip both), companies price in supervision and cover for sick days, and scope assumptions differ — one quote's 'clean' may exclude half of what another includes. Compare on a written task list, insurance status and the same visit frequency, not on the headline number.

Cross-check reviews on at least two platforms, ask for two recent references you can actually call, and confirm insurance in writing. For companies, check the business is registered. A short paid trial clean is the best test: judge punctuality, whether they follow your task list, and how they handle feedback before committing to a recurring slot.

Independents are usually 20-40% cheaper and you get the same person every time, but you carry more risk: no cover if they're sick, and often no insurance. Companies cost more but handle vetting, insurance, replacements and payment admin. If you choose an independent, ask directly about liability insurance and references — many excellent independents carry both.

Most households pay £15-£28 per hour, with a typical weekly 3-hour visit costing around £45-£95. Independent cleaners sit at the lower end; agencies charge £25-£30/hour but include insurance and cover. London and the South East run several pounds an hour above the national range.

It's not a legal requirement for domestic cleaning, but a basic DBS check (which shows unspent convictions) is a reasonable ask for someone with unsupervised access to your home. Many agencies DBS-check their staff as standard — ask to see the policy rather than assuming.