Computer Repair in Wales

Both exist: drop-in/mail-in shops are cheaper; on-site and remote support cost more but save you the trip. Remote support handles software issues (viruses, setup, slow performance) well; anything hardware needs the machine in hand.

Expect a warranty on the labour and on any parts fitted — commonly 30-90 days on the work, longer on the part itself. Get it in writing, and keep receipts for genuine parts. No warranty on a repair is a sign to look elsewhere.

Usually a full or failing hard drive, too little RAM, malware, or years of software bloat. A cheap SSD upgrade and a clean-up transform most older machines for far less than replacement. A tech can diagnose whether it's a quick fix or genuine end-of-life.

Simple jobs — virus removal, a tune-up, an OS reinstall — are the cheap end; hardware swaps like a screen or drive replacement are mid-range once parts are added; data recovery from a failed drive is the priciest. Most shops charge a diagnostic fee that's often waived if you go ahead with the repair.

If the repair costs more than about half the price of a comparable new machine, replacement usually wins — especially for old laptops where one fault often precedes others. A cheap fix like RAM, an SSD upgrade or a battery can extend a decent machine's life for years, though.

Often yes — if the drive is intact but the computer won't boot, a technician can usually pull your files. Physically failed drives need specialist (and pricier) data-recovery services. Either way, back up before any repair, and ask how the shop protects your data during the job.

Back up and, if possible, sign out of accounts or remove sensitive files first. Ask about the shop's data-handling policy, whether staff access your files, and whether the machine is wiped or reset. Reputable shops have a written privacy policy; be wary of any that shrug the question off.

Shops charge £40-100/hr or flat rates: virus removal/tune-up £50-150, laptop screen replacement £100-400 with parts, and data recovery £200-1,500+. Many waive or credit the diagnostic fee if you proceed.