Appliance Repair near you in Hong Kong

Brand, model number (on a sticker inside the door or on the back), the exact symptom, any error code on the display, and the appliance's age. A model number lets the technician bring the likely part on the first visit, often saving a second call-out.

Use the 50% rule: if the repair quote exceeds 50% of the price of a comparable new appliance, and the machine is past half its expected lifespan (about 10 years for washers, 12-15 for fridges), replacement usually wins. Under warranty or for premium brands, repair almost always wins.

Ninety percent of the time it's airflow: a lint-clogged filter, blocked external vent, or kinked duct. Clean the filter and vent first — a blocked dryer vent is also a fire risk. If airflow is clear, the heating element or thermostat may be failing, which is a moderate-cost repair.

It covers the technician's travel and the time to diagnose the fault. Most firms charge it even if you decline the repair, but many waive or credit it against the repair if you go ahead. Confirm this before booking — it is the single most disputed line item.

Usually yes for machines under 7 years old. Common faults — drain pumps, inlet valves, spray arms, door latches — are all cheap-to-moderate parts. Control board failures on budget machines are the main case where replacement beats repair.

Door-to-door inspection fees run HK$200-HK$500, usually offset against the repair. Common washing machine or fridge repairs total HK$400-HK$1,200 including parts; compressor or PCB jobs can reach HK$2,000+, where replacement is often more economical.

Only registered gas installers working for registered gas contractors under the Gas Safety Ordinance. Towngas and licensed contractors publish their registration; ask for it. Unregistered gas work is a criminal offence and genuinely dangerous in HK's high-rise flats.